Bài giảng Management: A Pacific Rim Focus - Chapter 15 Managing groups

CHAPTER 15MANAGING GROUPS1© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Lecture outlineFoundations of work groupsWork-group inputsWork-group processesTask forces and teams2© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Foundations of work groupsWork group: Two or more interdependent individuals interacting and influencing each other in collective pursuit of a common goal.3© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Foundations of work groupsTypes of work groups:Formal Group officially created by an organisation for a specific purpose.Informal Group established by employees (not the organisation) to serve members’ interests or social needs.4© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Foundations of work groupsFormal groups: Group officially created by an organisation for a specific purpose.Command/functionalTask groups:PermanentTemporary.5© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Foundations of work groupsInformal groups: Group established by employees (not the organisation) to serve members’ interests or social needs.Interest groupsFriendship groups6© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Work group inputsGroup composition Heterogenous/homogenousGroup roles Task, maintenance, self-orientedGroup size Size & interaction, size & performanceLeader emergence Formal or informal7© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Work group inputsGroup composition:Homogenous Pluses: easily formed/maintained Minuses: Lack of diversity/innovationHeterogenous Pluses: Innovative/diverse Minuses: Co-ordination & consensus difficult8© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Work group inputsGroup roles:Task roles Initiator, info-seeker, info-giver, co-ordinator, orientor, energiserMaintenance roles Encourager, harmoniser, gatekeeper, standard setter, observer, followerSelf-oriented roles Aggressor, blocker, recognition-seeker, dominator9© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Work group inputsGroup size:Size and group interactionsSize and group performance10© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Work group inputsLeadership of groups:Formal leaderInformal leader11© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Work group processesGroup normsGroup cohesivenessGroup development12© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Work group processesGroup norms: Expected behaviours sanctioned by a group that regulate and foster uniform member behaviour.Explicit statementsCritical eventsCarry-over behaviours13© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Work group processesGroup cohesion: Degree to which members are attracted to a group, are motivated to remain in it and, are mutually influenced by one another.Key aspects:Values, attitudes, external threats, accessibility, size.14© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Work group processesGroup development:FormingStormingNormingPerformingAdjourning15© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Task forces & teamsTask force: Temporary task group formed to recommend on a specific issue.Team: Temporary or ongoing task group with members charged to work together to identify problems, identify approach and implement necessary actions.May be: Entrepreneurial, self-managing, virtual.16© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Task forces & teamsVirtual teams: Physically dispersed work group using information technology as a means to interact, but rarely, if ever, meeting physically.17© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Task forces & teamsVirtual teams require:Appropriate reward systemsContinual trainingClear team processesStrong technological supportHigh level, cultural diversity & trustLeaders modelling technology use and high performance.18© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Lecture summaryFoundations of work groups Formal Informal Work-group inputs Composition Roles Size Leader emergence19© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.Lecture summaryWork-group processes Norms Cohesiveness DevelopmentTask forces & teams Task force Team Virtual team20© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.